| Our Posting & Packaging and Refunds PolicyAt Custom Nappy Cakes we value your custom and know how important it is to have your items delivered on time. So we currently use Royal Mail and a reliable local courier for our deliveries. We charge £4.99 to post our cakes to UK mainland addresses. All UK orders received before 12.00pm Monday – Thursday will be sent out the same day (unless when we are very busy, we will aim to send it out the next working day). Orders received after 12.00pm will be sent out the following day, or if it is a Friday it will not be sent out until Monday morning. We welcome most overseas orders. What you need to do if you are an overseas (in other words, non-UK customer) is to simply email us with your details via the contact us page and we will calculate you postage and packaging and contact you the details before processing your order.
When your order is dispatched, it should be with you within 5-7 working days. All our nappy cakes are wrapped in patterned packaging paper and are packed in a brown delivery box. We usually send our Nappy Cakes using Standard Parcels via Royal Mail or Parcel Force for our UK mainland deliveries, however occasionally may use an alternative courier. Smaller items are sent via Royal Mail recorded post. If your parcel has been sent by Royal Mail recorded post and you will like to track your parcel, please let us know and we will email you the tracking number for your parcel which you can use on the Royal Mail site www.royalmail.com to trace your parcel. Simply click on 'Track and Trace' and enter your 13 digit number. The status of your order will be shown. Returns and RefundsWe are confident that you will be delighted and thrilled at our nappy cakes; if for any reason you are not 100% satisfied with your purchase we will be happy to offer a full refund or exchange, providing the goods are returned in perfect original condition and are unused, within 7 days. The only exception to this rule is for personalised cakes; please note that personalised items cannot be returned.Please note that we cannot accept responsibility if a customer returns a package and we do not receive it. As a result, we recommend you use a recorded delivery service. If you wish to return goods please send them to: Returns @ Custom Nappy Cakes,
PO Box 7824
Epping Essex
CM16 4WBWe do not refund postage and packaging cost as these are direct costs.Unfortunately once an order is placed it cannot be cancelled. If for any reason you change your mind once you have placed an order please contact us immediately and we will cancel it for you.Receipts and Refunds formWhen you place your order, we would usually send you a returns form. If you do not receive this with your order, please provide us with a valid email as we will send your receipt of purchase and refund form to your email address.If you have any queries, do call us on 0844 357 7537 | Featured Products |  | |
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